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Customer Interaction Center®, CIC's inherent PBX/IP-PBX call processing, voicemail, fax server, and unified messaging also lets it reach throughout the enterprise— empowering agents, supervisors, and business users alike to elevate productivity and performance as well as customer service.
As an open, standards-based solution, the CIC software requires no multi-box hardware. Better yet, with centralized administration within a single interface, designing and implementing Computer Telephony Integration is much simpler over traditional systems.
Built-in components and pre-integrated add-on applications give your business everything it needs in one complete solution.
The Customer Interaction Center, a solution designed with "open standards" and delivered on one server, manages interactions of every media type—replacing the multi-system PBX, e-mail, fax, and Web services of hardware-centric platforms. Empowering your customers and IT staff with flexible interaction options, simple-to-use administrative tools, and superior supervisory controls will improve customer communications, increase productivity and ensure a lower cost of ownership.
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