"We've grown from 40 agents to over 400 agents in less than three years using AltiGen."
-Hugo Pelayo, CEO CRM Mexicana
Altigen Partnership
Altigen Communications has been partnered with AVDS since 1999. As a leader and market innovator in Voice over Internet Protocol (VoIP) telephone systems, Altigen along with AVDS, designs, delivers, and supports VoIP phone systems and call center solutions that combine high reliability with integrated IP communications applications.
Altigen focuses on three target sizes for optimum implementation: small business / branch offices with 5-100 employees; enterprise business with less than 5K employees; and multi-site locations allowing enterprises to unite employees. Altigen’s systems are designed with an open architecture, built on industry standard Intel™ based servers, SIP™ compliant phones, and Microsoft Windows™based IP applications. This adherence to widely-used standards allows solutions to both integrate with and leverage a company's existing technology investment.
With three types of solutions - VoIP | Mobility | Call Center – Altigen is poised with the right solution for your type of business. Selecting the right VoIP phone system is not one of the most important decisions facing businesses today. It will not only determine a company’s ability to leverage the applications and technology currently supporting their business, it also determines the complexity and cost of implementing new technologies in the future. Mobility isn’t just the new buzzword going around but all mobility is not the same. Mobility without accountability can be risky but with Altigen’s unique mobility, your company can realize all the benefits without the risk. Just a few benefits of mobility are always staying connected no matter where you are, sales’ spending more face-to-face time with customers, and office overhead is reduced with remote employees.
With Altigen’s call center solutions, you get benefits such as enhanced customer service, higher employee productivity, and improved management / control. All of these features add up to a greater bottom line. Just some of the features in their call center solutions include advanced routing; call recording; and call monitoring. No matter the solutions, systems and features you choose – pull it all together using Microsoft OCS. As a Gold Certified & Unified Communications – Voice Ready Partner, AVDS is your all-in-one solutions center for all your business needs.
With systems delivered as software and not proprietary hardware – Altigen’s vast solutions for your business are easily scalable, with you in control and able to deploy exactly the features & applications your business requires.
Some of the most recent awards include:
2005 - INTERNET TELEPHONY® Magazine’s “Product of the Year” award
2005 - Best of Call Center and Demo Conference Dallas
2004 - CommWeb Tester's Choice Award
2004 - Customer Inter@ction Solutions Product of the Year
2004 - Best of Show at Internet Telephony Expo, Miami
2004 - Best of Show at Internet Telephony Expo, Los Angeles
2004 - AltiGen Honored with League of American Communications Professionals Award
2004 - Customer Inter@ction Solutions "CRM" Excellence" Award
