For Businesses with contact or call center requirements, AltiGen's AltiServ Contact Center (ACC) and AltiContact Manager (ACM) deliver more powerful call center capabilities to any AltiServ business telephone system.

With three types of solutions - VoIP | Mobility | Call Center – Altigen is poised with the right solution for your type of business. Selecting the right VoIP phone system is not one of the most important decisions facing businesses today. It will not only determine a company’s ability to leverage the applications and technology currently supporting their business, it also determines the complexity and cost of implementing new technologies in the future. Mobility isn’t just the new buzzword going around but all mobility is not the same. Mobility without accountability can be risky but with Altigen’s unique mobility, your company can realize all the benefits without the risk. Just a few benefits of mobility are always staying connected no matter where you are, sales’ spending more face-to-face time with customers, and office overhead is reduced with remote employees.

With Altigen’s call center solutions, you get benefits such as enhanced customer service, higher employee productivity, and improved management / control. All of these features add up to a greater bottom line. Just some of the features in their call center solutions include advanced routing; call recording; and call monitoring. No matter the solutions, systems and features you choose – pull it all together using Microsoft OCS. As a Gold Certified & Unified Communications – Voice Ready Partner, AVDS is your all-in-one solutions center for all your business needs.

With systems delivered as software and not proprietary hardware – Altigen’s vast solutions for your business are easily scalable, with you in control and able to deploy exactly the features & applications your business requires.


AltiGen lets you add advanced capability all at once, or one agent at a time. With this flexibility, it is cost effective for a three person help desk or a three hundred agent call center. An AltiGen call center solution contains an AltiGen phone system and the additional AltiGen call center software needed for your environment.

Workgroups and Agents
Our agent software will help your team professionally answer calls with real time statistics and advanced caller information. Supervisors have complete control with live views and monitoring of agent status, call queues and performance statistics.

Monitoring
When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.

Recording
Our unique design makes it possible to automatically record select or even all calls without overpriced "bolt on" systems.

Reporting
AltiReports is a web based reporting application that can generate up to 40 advanced reports to measure performance.

Advanced Routing/Call Distribution
Route your customer calls automatically by caller id, account number and more to the right employee every time.