Call-backs have been proven to lower abandon rates by 32%
Challenge: Businesses are losing clients by putting them on hold. Abandon rates, Average Speed of Answer (ASA), and Service Ratings are critical metrics that are under scrutiny by Contact Center managers and executives. With 1000’s of calls daily, call abandonment is an increasing challenge as call centers are being asked to do more with less. You can only tell customers that “your call matters to us, please be patient” so many times before they hang up. AVDS can help you employee a Call-Back solution whereby customers can choose to receive a call when an agent is free.
Results: Reduced abandonment rates, easier interaction for your clients, time-savings, and happier customers.
Action: Contact AVDS today. Our team of experts can help.